Support Policy

MoneyIN-Crowdfunding Support Policy

1. Introduction 

Welcome to MoneyIN-Crowdfunding! Our goal is to provide you with the best possible experience on our platform. This Support Policy outlines the support services available to our users and the procedures to access these services.

2. Support Availability

• Support Hours: Our support team is available Monday to Friday, 9 AM to 5 PM GMT.
• Response Time: We aim to respond to all support requests within 24 hours during business days.
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3. Support Channels

• Email Support: You can reach our support team via email at info@moneyin.ma.
• Live Chat: Our live chat service is available on WhatsApp during support hours.
• Urgent Calls: For urgent matters, please contact us via WhatsApp at +212 6044-18989.
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4. Types of Support Provided

• Technical Support: Assistance with technical issues related to our platform.
• Account Support: Help with account-related queries, such as registration, login issues, and account management.
• Campaign Support: Guidance on creating and managing crowdfunding campaigns.
• Payment Support: Assistance with payment-related issues, including donations, withdrawals, and transaction problems.
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5. Support Procedures

• Submit a Request: To request support, please provide detailed information about the issue you are experiencing.
• Ticket System: All support requests are logged into our ticket system for tracking and resolution.
• Escalation: If your issue is not resolved within the expected timeframe, it will be escalated to a senior support agent.
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6. Feedback and Complaints

• Feedback: We value your feedback to improve our services. Please send your suggestions to info@moneyin.ma.
• Complaints: If you are not satisfied with our support services, you can file a complaint by emailing info@moneyin.ma.
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7. Limitations of Support

• Third-Party Services: We do not provide support for issues related to third-party services or products.
• Unsupported Requests: Certain requests, such as custom development or extensive consultancy, may not be covered under our standard support policy.
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8. Changes to Support Policy 

MoneyIN-Crowdfunding reserves the right to modify this Support Policy at any time. Changes will be communicated via our website and email notifications.

Contact Us For any questions about this Support Policy, please contact us at info@moneyin.ma.